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Delivery


All orders are shipped from Hapstone UA warehouse (in Ukraine) by UPS. Shipping costs are automatically calculated during checkout. 

Free shipping for ALL orders $500 and up!


Shipping address

Please be sure the address you provide during checkout is correct. We will not be able to change the address after your order has been shipped. If you have made a mistake in shipping address, contact us immediately via the Contact form (choose "Order change" from the list).

CUSTOMERS ARE FULLY RESPONSIBLE FOR THE SHIPPING ADDRESS TO BE CORRECT.


International orders - Delivery time


UPS Delivery time 6-14 days


COVID-19 pandemic disrupted the international mail system as a result of the decreasing transport capacity and the resultant tonnage of delayed volumes backlogged at transport hubs.


International orders - Customs duties

All international orders may be subject to customs duties or fees. Customers are responsible to pay customs fees, taxes, tariffs, duties or any other such fees that may be incurred. Please familiarize yourself with your country's import laws.

Kindly take note that we have no control over any delays due to customs clearance.


Tracking

All shipments have a tracking number and can be tracked soon after the order is sent. For many countries, parcels in transit in the country of destination are not trackable in UPS. Use the online tracking of your national mail service instead.


Order returned to sender

If your order cannot be delivered due to an incorrect address or is left unclaimed (including failure to clear customs in your country) and returned to us, we will issue a refund after deducting the shipping and return costs.