Returns and Refunds
Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, you can contact us at [email protected] or initiate a self-return in your account. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for paying shipping costs for:
- returning good items (with the exception of when Hapstone is responsible for shipping a wrong item),
- returning without authorization,
- returning used abrasives or strops.
We cannot accept returns on sale items or gift cards.
You can always contact us for any return questions at [email protected].
Abrasive policy
Used abrasive products and strops cannot be returned. Sharpening stones, strops, compounds, and other abrasive materials are highly technical explicate products.
All abrasive products are being sold "as is". Unexpected or unwanted behavior of the abrasive cannot be the reason for return. We don't offer refunds or exchanges of used abrasive products.
Accomplish a few simple steps to avoid disappointment:
Check purchased products immediately after receive. We guarantee that you will receive new products in perfect condition without major defects. We are liable for the undamaged conditions during transportation. If purchased products are damaged on arrival, reach us immediately. Unfortunately, we cannot gratify a "damaged on arrival" complaint if you start using the product or report it weeks after your order is received.
Be ready to live with or take off all minor defects. If the description of sharpening stone mentions flatness tolerance, don't expect you will be lucky to receive a perfectly flat instance. In most cases, minor defects can be eliminated during the first after-purchase preparation of sharpening stones. Make radius bevels to get rid of sharp edges and microchips. Make lapping to remove "crust", "saw" and other deviations. Don't worry if you don't know how to do it. Without lapping, sharpening stones will need a break-in period before sharpening quality/performance improves.
Take care of your products. Read/watch "How to use" on the product pages. Bring to notice product "warnings" or "attentions" if any. Read the sharpener manual if you are new to sharpening. This will help to avoid damage to sharpening stone or knife.
We try to provide as much as possible information about products: positive and negative. However, we are humans, and errors are possible. If you have found incorrect or missing information, please reach customer support.
Damaged, defective or wrong items
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Make a few photos and send us an email with an issue explanation. Let us know whether you want a refund or exchange. After review of your case, we will contact you to discuss further steps. In case the return is economically unreasonable, we don't ask you to send the bad product back to us. If the customer support authorized a return, send your item to our office. Return shipping will be covered by us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
It can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
