Privacy Policy

At Hapstone, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you may have regarding your personal data.

By using www.hapstone.pro, you acknowledge this Privacy Policy.

1. Information We Collect

When you place an order, create an account, contact customer support, or use our website, we may collect the following information:

• your full name;
• billing and shipping address;
• email address;
• telephone number;
• order and purchase history;
• payment confirmation and transaction details;
• IP address;
• browser, operating system, and device information;
• cookies and website usage information;
• messages, photographs, videos, or other information sent to customer support.

We collect only the information reasonably necessary to process orders, provide customer support, improve our services, prevent fraud, and comply with legal requirements.

2. How We Use Your Information

Your personal information may be used to:

• process and confirm orders;
• verify and process payments;
• prepare and ship products;
• provide tracking and delivery updates;
• communicate with you about your order;
• provide technical and customer support;
• process returns, exchanges, refunds, and warranty claims;
• prevent fraud, misuse, and unauthorized transactions;
• improve our website, products, and customer experience;
• comply with accounting, tax, customs, and legal obligations;
• send promotional emails when you have agreed to receive them.

3. Consent

When you provide personal information to complete a transaction, place an order, arrange delivery, request a return, or contact customer support, you consent to the use of that information for the relevant purpose.

For optional purposes such as marketing emails, we may request your separate consent or provide an opportunity to decline.

You may withdraw your marketing consent at any time by using the unsubscribe link in an email or contacting Hapstone customer support.

Withdrawal of consent does not affect processing that was lawful before consent was withdrawn. We may also continue processing information where it is required to complete an order, comply with law, resolve a dispute, or protect legitimate business interests.

4. Payment Processing

Payments on Hapstone.pro are processed through secure third-party payment providers.

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. may act as the Merchant of Record for purchases made through this store. Therefore, you may see “WESTERN BID” listed as the payee on your PayPal account or credit card statement.

Payment providers may collect and process information required to authorize and complete your transaction in accordance with their own privacy policies.

Hapstone does not store your complete credit card number, CVV/CVC code, PIN, online banking password, or other sensitive payment credentials.

5. Sharing Personal Information

Hapstone does not sell or rent your personal information.

We may share information only when reasonably necessary with trusted third parties, including:

• payment processors and Merchant of Record providers;
• banks and card networks;
• shipping and logistics companies;
• postal operators and local delivery partners;
• customs and tax authorities where required;
• website hosting and technical service providers;
• email and customer communication services;
• analytics and fraud-prevention providers;
• professional advisers or authorities where required by law.

These providers receive only the information required to perform their services.

6. Shipping and Customs

To deliver your order, we may provide your name, address, telephone number, email address, order value, product description, and other necessary shipment information to carriers, postal services, customs brokers, and customs authorities.

Carriers may contact you directly regarding delivery, customs clearance, address verification, or collection of a parcel.

7. International Data Transfers

Hapstone serves customers in different countries. Your information may be processed in Ukraine, the United States, the European Union, or another country where our payment, hosting, delivery, or technical service providers operate.

Privacy and data protection laws may differ between countries. We take reasonable steps to ensure that information is shared only when necessary and handled with appropriate safeguards.

8. Cookies

Hapstone.pro may use cookies and similar technologies to:

• keep products in your shopping cart;
• remember language, currency, and website preferences;
• support account login and website security;
• analyze website traffic and performance;
• identify technical errors;
• improve website functionality;
• measure the effectiveness of advertising and marketing campaigns.

You can control or disable cookies through your browser settings. Some website features may not work correctly if essential cookies are disabled.

9. Analytics and Marketing Services

We may use analytics, advertising, or communication services to understand how visitors use the website and to improve our products and marketing.

These services may process information such as your IP address, device type, browser, visited pages, referral source, and interactions with the website.

Where required by law, optional analytics or marketing cookies are used only after receiving your consent.

10. Email Communications

We may send service-related emails concerning:

• order confirmation;
• payment status;
• shipping and tracking;
• delivery issues;
• returns and refunds;
• warranty or support requests;
• important changes affecting your order or account.

These messages are necessary to provide the requested service and are not considered promotional emails.

Promotional emails are sent only where permitted by law and may be unsubscribed from at any time.

11. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include SSL encryption, access controls, secure payment processing, software updates, backups, and restricted access to customer information.

No method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

• complete and document orders;
• provide warranty and customer support;
• process returns and refunds;
• comply with tax, accounting, customs, and legal requirements;
• prevent fraud and resolve disputes;
• enforce our agreements and policies.

When information is no longer required, it may be securely deleted, anonymized, or retained only where required by applicable law.

13. Your Rights

Depending on your country and applicable law, you may have the right to:

• request information about the personal data we process;
• access your personal information;
• correct inaccurate or incomplete information;
• request deletion of your information;
• request restriction of certain processing;
• object to certain processing;
• withdraw marketing consent;
• request a copy of your information in a commonly used format;
• submit a complaint to the appropriate data protection authority.

Some requests may be limited where information must be retained to complete an order, comply with law, prevent fraud, establish legal claims, or protect the rights of Hapstone or another person.

We may request information needed to verify your identity before processing a privacy request.

14. Account Information

If you create an account, you are responsible for keeping your password and account access secure.

Contact us promptly if you believe your account has been accessed without authorization.

15. Third-Party Websites

Hapstone.pro may contain links to websites or services operated by third parties.

Once you leave our website, the privacy policy of the external website applies. Hapstone is not responsible for the content, security, or privacy practices of independent third-party websites.

16. Children's Privacy

Hapstone.pro is intended for users who have the legal capacity to make purchases under the laws of their country.

We do not knowingly collect personal information from children who are not legally permitted to use the store without the consent of a parent or legal guardian.

17. Business Transfers

If Hapstone, the website, or relevant business assets are reorganized, acquired, merged, or transferred, personal information may be transferred as part of that transaction.

Any new owner or operator will be required to handle the information in accordance with applicable law and the privacy commitments that apply at the time of transfer.

18. Disclosure Required by Law

We may disclose information when reasonably necessary to:

• comply with a legal obligation or lawful request;
• respond to a court order or request from an authority;
• protect against fraud or security threats;
• enforce our Terms and Conditions;
• protect the rights, property, or safety of Hapstone, our customers, or others.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, payment systems, legal requirements, or business operations.

The latest version will be published on this page. Changes take effect from the date of publication unless another effective date is stated.

20. Contact Information

To request access, correction, deletion, or other action regarding your personal information, or to ask a question about this Privacy Policy, contact Hapstone customer support:

Hapstone Customer Support
Email: [email protected]
Phone: +380 50 102 89 99
Website: www.hapstone.pro